FAQs - Chocolate Mantra
Is it vegetarian chocolate?
This is one of the most regular questions, our customer asks. Yes, it is pure vegetarian chocolate. We don't use Egg or any other Non-veg food to make our chocolate. In fact, we don't know how to use Egg or any other non-veg food to make chocolate.
What is the shelf life of the chocolate?
One of the frequently asked questions, except chocolate truffles, rest of the chocolate shelflife is 100 days when we refrigerate it, in-room temperature it has 30 days of good shelflife.
For chocolate truffles, shelflife in the refrigerator is 30 days. Whereas at room temperature it has 7 to 10 days of shelflife.
How should I store the chocolate?
We recommend you store in the refrigerator for a better experience of the chocolate taste.
Do you deliver to my town?
We deliver over 20,000 pin codes all over India. We are tied up with the best courier partners Blue Dart, FedEx, eKart & Delhivery for the fulfillment of our shipments. 90% of the orders will be delivered in max 3 working days.
Will the chocolate damage during the shipping?
Like how much we take care in making the chocolate, the same amount of effort been taken care of in the packing. The packing is so strong which will ensure safe delivery.
Will the chocolate melts during the transit?
No, during the period June to February. Yes from March to May. But we don't take orders during the summer times. We ensure that your ordered chocolates will be delivered safely.
What should I do if the chocolate damages?
You have right to ask, you may contact us using below options for another fresh delivery or may ask for a full money refund.
What should I do if the order doesn't deliver?
You have full rights to ask for a 100% refund.
Do you deliver outside India?
No at this present. Because of many food and export licenses issues, we haven't thought about it. But yet in the near future.
Cash on delivery available?
No Cash on Delivery(COD). Since we deliver fresh chocolates, COD is not possible. We faced many issues earlier where some customers place the order using COD but don't accept the orders. We can't deliver the chocolates to other customers and can't handle such issues. We have forced ourselves to withdraw the COD option. Request to use the many different online digital payment types.
Same day delivery is available?
Yes, it is possible only in Hyderabad. Since it is our main operational city. We can't afford the same-day delivery to other places. But if we give us 3 to 5 working days, we can manage the desired date of delivery with the association of Blue Dart / FedEx couriers.
When will my order deliver?
90% of the orders will be dispatched same day or next day. 90% of the ordered will be delivered in max 1 to 3 working days by Blue Dart / FedEx.
How we ship chocolates?
We are tied up with the industry's best courier partners such as Blue Dart / FedEx. We use their services for handling our shipments. They are not only professional in timely delivery but also handling of the product is very much professional.
How can I track my order?
Once shipped, we send you the tracking info to your registered email ID. Using the info you may track it.
Do I need to create an account with a Chocolate mantra to purchase?
No, but if you create an account you will be rewarded with extra 5% discount on your order, which is a time offer for every new user. We send different offers and discounts to our registered customers.
What if I want to cancel my order?
Yes, you may cancel your order but within 2 hours from the ordered time.
Can I add a message to my order?
Yes, you may. We attach your note along with your order in a nice presentable format.
Can I send the order ANONYMOUSLY?
Yes, you may. But mention the same in the Notes while placing the order.
About Hygiene & Standards
Are we following Covid-19 guidelines?
Yes, we are following WHO, MOHFW & NRAI. Please visit our Covid-19 policy here.
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